Privacy Policy
Effective Date: March 7, 2026
AlvixHQ LLC ("AlvixHQ," "we," "us," or "our") operates alvixhq.com, alvixversemerch.com, and related applications and services. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our websites, applications, and services.
1. Information We Collect
AlvixHQ collects information necessary to provide our automated call answering, lead generation, and e-commerce services, including:
- Customer contact information (name, phone number, email address)
- Call recordings and transcripts for service improvement
- Business information and preferences
- Usage data and analytics
- Order and transaction information
- Device and browser information (IP address, browser type, operating system)
2. Google User Data
When you use Google Sign-In (OAuth) to access our applications, we access the following Google user data:
- Basic profile information (name, email address, profile picture)
- Email address for account identification and authentication
How We Use Google User Data
We use Google user data solely for the following purposes:
- To authenticate your identity and create or log you into your account on our platform
- To personalize your experience by displaying your name and profile picture within our applications
- To communicate with you regarding your account and our services
We do not use Google user data for advertising, marketing to third parties, or training AI/ML models.
How We Share Google User Data
We do not sell, rent, or share your Google user data with any third parties for their own marketing or promotional purposes. Google user data may only be shared with:
- Service providers who assist in operating our platform (e.g., hosting providers), under strict confidentiality agreements
- Law enforcement or government authorities when required by law
How We Store and Protect Google User Data
Google user data is stored on secure, encrypted servers. We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls limiting data access to authorized personnel only
- Regular security assessments and monitoring
- Secure authentication protocols
Google User Data Retention and Deletion
We retain Google user data only for as long as your account remains active or as needed to provide our services. You may request deletion of your Google user data at any time by:
- Emailing us at info@alvixhq.com with the subject line "Google Data Deletion Request"
- Revoking our app's access through your Google Account permissions at https://myaccount.google.com/permissions
- Contacting us at (727) 513-0749 during business hours
Upon receiving a deletion request, we will delete your Google user data within 30 days and confirm the deletion to you via email.
3. How We Use Information
We use collected information to:
- Provide our alvixVerse call services and e-commerce products
- Process appointments, orders, and lead generation
- Improve our service quality
- Communicate with customers via phone, email, and SMS (with consent)
- Comply with legal obligations
4. SMS Communications
SMS communications are sent only with explicit customer consent. Customers can opt out at any time by replying "STOP" to any message. When you provide your phone number, you consent to receive SMS messages from AlvixHQ related to your inquiries, appointments, or services. We will not share your mobile number with third parties for marketing purposes without your consent. You may opt out at any time by replying STOP to any message.
5. Data Sharing and Third Parties
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
SMS Data Protection: All text messaging originator opt-in data and consent information is kept strictly confidential and will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary for message delivery.
6. Data Security
We implement appropriate security measures to protect customer information and maintain confidentiality, including:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest
- Access controls and authentication measures for internal systems
- Regular monitoring and security assessments
- Employee training on data protection best practices
7. Data Retention and Deletion
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:
- Account data: Retained for the duration of your active account, plus 30 days after account closure
- Transaction records: Retained for up to 7 years as required for tax and legal compliance
- Call recordings: Retained for up to 12 months for quality assurance
- Analytics data: Retained in anonymized/aggregated form
Your Right to Deletion: You may request the deletion of your personal data at any time by contacting us at info@alvixhq.com or calling (727) 513-0749. We will process your request within 30 days and confirm completion via email.
8. Use of Google Tag Manager, Analytics, and Ads
The company uses Google Tag Manager to manage tracking codes and scripts on its website. Google Tag Manager itself does not collect personally identifiable information.
The company uses Google Analytics to understand how visitors interact with its website. Google Analytics collects information such as your IP address, browser type, and pages visited. This data is used in aggregated form to improve our website and services. Google Analytics may set cookies in your browser to help analyze website usage.
The company uses Google Ads and related remarketing tools to show relevant advertisements to visitors. These tools may use cookies and anonymous identifiers to deliver ads based on your past visits to our site.
Data Handling
- We do not upload personally identifiable information (such as names, emails, or billing details) into Google Tag Manager, Analytics, or Ads.
- Data is processed in accordance with the Google Privacy Policy.
- If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, our use of these services complies with the EU User Consent Policy.
Opt-Out Options
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On. You may also adjust your ad personalization settings through Google's Ad Settings.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to opt out of marketing communications
- The right to data portability
To exercise any of these rights, please contact us using the information in Section 10 below.
10. Contact Information
For privacy-related questions, data deletion requests, or concerns about this policy, contact us at:
AlvixHQ LLC
5005 W Laurel St, Suite 100 PMB 1271
Tampa, FL 33607
Email: info@alvixhq.com
Phone: (727) 513-0749
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.